Everything Compliance!

Sara, our Compliance Manager here at Fidelity On Call shares about all the entities we answer to from governing bodies to the Joint Commission, and our clients. She also discusses how her department helps our travelers keep stay on top of their expiration dates. We are  always willing to help anybody that needs help to get those updated.

#travelhealthcare #travelnurses #alliedhealth #healthcare #staffingagency

Make the Most of Your Benefits: Learn How!

In this episode of our “Everything Payroll” series, we are joined by Fidelity On Call’s Assistant Controller, Melissa. She talks about the many benefits our company has to offer including a wonderful health insurance plan, dental, vision, short term disability, life insurance, 401K, education reimbursement, and even a referral bonus.  Make sure you are taking advantage of all your benefits. Watch to learn more!

Timekeeping: Just Hit That Punch Button!

In this episode of our “Everything Payroll” series, we are joined by Fidelity On Call’s Comptroller, Melanie. She explains LightWork, the new online real-time software we are using for timekeeping, and how easy it is for you to use.

This is a simple program to use. It’s web based, but you can save it to the home screen of your cell phone and use it just like an app.  Click the player to hear Melanie explain more…

Time to Get Paid – New Payroll Updates Here!

In the first of our series about payroll, we visit with our Chief Operating Officer. David shares why payroll is important to him, and why he’s always made it his mission to ensure that payroll stays in house. David also shares what he thinks is most beneficial about our updated timekeeping system.

Payroll is the lifeblood of any company, and particularly at Fidelity On Call. Our outside staff represents us and our core values. Frankly, our outside staff is our product. We have to get it right for them, and our department prides itself in accurate payrolls.

Our Team is Walking the WALK

Since our inception in 1994, our mission has never changed: to provide only the best in patient care. How do we know if our office team and our travel team are walking the walk?

Weekly, we have nurses that are achieving not only DAISY nominations, but also receiving DAISY Awards. The Daisy was somewhat elusive to travelers, however, we see our team acquiring these awards every week! The end of contract evaluations returned from our clients repeatedly show ABOVE average and/or EXCEEDS Expectations.

Many contain additional remarks on the quality, dependability, attitude and respect the hospital has for our nurse.  These comments are becoming more and more frequent which not only shows the strength of our travel team but also the hiring practices utilized by our recruiters to obtain “only the best.”

Of course, when a nurse’s contract is repeatedly extended (in many cases year after year), you know their performance is exceptional!

We have clients that rely solely on our company to provide the staffing they need. They love the ability to pick up the phone anytime – day or night, weekday or weekend – and know they will be able to speak to a person at our company.

We recently helped a client open a new unit. They called to thank us for making that opening even more successful than they had anticipated.  With the team we supplied them, they were able to open at full patient capacity.

Fidelity On Call has few openings in the home office and these usually occur because the company is growing and we need an additional team member. We have successfully hired in all departments this year.

With that said, we have office team members who have been with our company over a decade and a few over two decades. That says a lot.

Retention is important to our company. No employee should feel like they are just a number. Every person is valued. As we hire, we understand travelers come and go for a variety of reasons. But, we are always SOOO happy when they decide to come back – they choose us! Our recruiters and our entire company work very hard to ensure our travel team retention is just as high as our internal staff retention.

What Fidelity On Call knows for sure is a company is only as good as the people they employ. We could not be happier with that success. We strive to hire the best and treat our team the best.

Clearly our clients are reaping the rewards and we appreciate them sharing feedback with us. We look forward to continuing on our mission to hire only the best!