25 Lessons Learned

After being in business for 25 years, we’ve learned a lot! Here are some of the lessons learned about travel nursing that have stood the test of time.

1 Not every great nurse makes a great traveler.

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2 Not all travel nurses make great Fidelity On Call travel nurses.

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3 Trust only those who have proven to be trustworthy.

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4 Never hire someone whose first concern is the amount of money they will make.

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5 Always do the right thing. . . it will reap rewards.

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6 It is our job to knock on doors – we cannot MAKE them open.

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7 Don’t work with customers who won’t pay their bills without being hounded. It wears you out and they are using you.

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8 You cannot be all things to all people. Be targeted . . stay on your mission.

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9 Don’t staff at facilities that don’t share your mission. When we care and they don’t, it just burns our employees out.

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10 There are external factors that affect your business. Just keep targeted, continually research, change what needs changing, grow, and update.

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11 If you hire a staff member that complains about everything, it is not worth the energy it takes to keep them on board.

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12 Don’t take things too personally. Potential customers and nurses say no, they leave, they don’t always behave as we would like. Ultimately we cannot control them. We are only responsible for the way we react.

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13 Lies will always be found out. We have had employees who gave excuses for not being at work or failed to tell the truth about an event at their assigned facility. Needless to say, the real reason is always revealed. It is just better to say what is happening and deal with the facts.

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14 Sometimes you have to wait a long time to see your efforts pay off. Be patient. Don’t lose hope.

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15 Treat your employees fairly. Never break a promise.

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16 If someone is motivated by greed, they are not the right person for the job.

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17 Communication is the essence of every good business. And, your employees need to be good communicators – to our customers, while in the hospital and as a member of our team.

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18 When an employee thinks the grass is greener on the other side, let them go and find out.

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19 Continually invest in your business.

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20 Not all business is good business. It is okay to walk away from a customer.

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21 Agencies that are not reliable or honest don’t last. Eventually the word gets out.

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22 When in doubt – check it out (compliance issues). Documentation can be forged!

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23 Life is easier when you hire good people.

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24 You might not be the biggest company, but you can stand apart from others with your quality and integrity.

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25 Never, never, never give up – good advise from Winston Churchill.

25 New Year’s Resolutions

Fidelity On Call has reached its 25th Anniversary year and we are celebrating with all things “25.” As we get ready to begin a new year, here are 25 resolutions we encourage travel nurses to consider:

1 I will take care of myself this year as proactively as I take care of my patients and customers.

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2 I will not let the little stressors of life upset me.

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3 I will be more patient when driving.

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4 I will treat myself to fresh new work shoes.

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5 I will pack a healthy lunch instead of eating out.

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6 I will go for a walk every day for at least 20 minutes.

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7 I will stay on top of my car maintenance – oil changes, tires, service appointments.

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8 I will laugh more and and enjoy each day that has been given to me.

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9 I will not hang out with negative people who drag me down.

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10 I will have REAL conversations and not rely on texting, messaging and more to interact with friends, family and work.

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11 I will watch less TV and instead read a book, work on a hobby, etc.

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12 I won’t let other people’s attitudes at work pull me down.

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13 I will not gossip. It is counter productive.

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14 I will plan better so I don’t always have to be in a rush.

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15 I will give up smoking.

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16 I will make sure that my health documentation and other annual responsibilities are promptly handled.

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17 I will say yes more. I will say no more.

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18 My self-talk will be like a friend talking with me and not negative or a put-down.

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19 I will not procrastinate or wait until the last minute to accomplish a task or assignment.

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20 I will drink less or not at all.

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21 I will learn to let go of grudges and forgive others. By forgiving them, I give myself a gift.

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22 I will spend less time on social media and more time interacting with my family and friends.

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23 I will overcome a fear that I have. For example, if I am afraid of heights or public speaking, I will be proactive on working through my fear.

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24 I will gain control over my feelings so I can think with a level head.

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25 I will volunteer more and give more to charity.

Fidelity On Call Gets A Visit From The Mean One

Everyone at Fidelity liked Christmas a lot
But the Grinch who showed up surely did NOT.

The Grinch hated Christmas! The whole Christmas season
Don’t ask us why . . . we don’t know the reason.

It could be his head wasn’t screwed on just right
Or maybe his shoes were really quite tight.

But whatever it was his head or his shoes
He was determined to give us Christmastime blues.

With his heart as cold, as cold as could be
He stormed through our office to steal all our glee.

He started with Jill since she was new to the team
He thought he could make her leave with a scream.

But she wasn’t the pushover he thought she would be,
“I love what we do here,” she said happily.

“No Grinch can upset me or steal all my joy,
You need to keep moving, I won’t be your toy.”

The Grinch didn’t like that – it made him quite mad.
The spirit in the office just couldn’t be glad . . .

But how could he stop it? What could he do?
He just couldn’t take it. He started to stew.

And while he was stewing he had a grand thought
I’ll change some nurse files I’ll never get caught.

So he went to the cabinets to find the nurse files
And started to throw them in big, messy piles

“What are you doing?” Erin said to the Grinch
“I know you want trouble. You can’t make me wince.”

“I’ve been here a while; I know the whole system”
And, then she surprised him and thoughtfully hugged him.

Now that was a feeling the Grinch never had
He always thought hugging was really quite bad

He must shake that feeling. That weird, funny feeling
That started his head really quite reeling

He ran from the files and started to wonder
What could he do? What could he plunder?

Then he got an idea! An incredible idea!
The Grinch got a wonderful, incredible idea!

“I know what to do”, the Grinch said with a chuckle
Their Christmastime joy will now surely buckle!

He had to find Sara – she was next on his list
He knew he could make her grumble and twist

But the Grinch didn’t get her Christmastime glee
He found her quite happy as happy could be

What was the reason? He failed to see.
Why was she happy? What could it be?

Sara just laughed and said to the Grinch
“Nothing you do could make me flinch.”

“You see I have been here a very long stretch
I know how to handle a Grinch that’s a wretch

You’re that way because you’re sad as can be
You’re lonely and sad and that shouldn’t be.

I know we can help you this Christmastime season
We’d love to do that – we don’t need a reason.”

The Grinch wasn’t sure. Was she really that nice?
He thought and he thought . . . he thought more than twice

This season was more than he could ever imagine
It made him have thoughts he had to examine

How could it be this happiness and glee
was spreading, yes spreading he thought thoughtfully

Maybe Jenny and Kellie and David and Pat
Would be just as happy. Now what about that?

What would he do? Now where could he go?
A weird feeling was starting now . . . down at his toes.

From his toes to his nose he started to glow
And, then his hard heart it started to grow.

“Mr Grinch we all love you. We are glad that you’re here
We know things can be hard, this time of year.”

But you don’t have to worry. You don’t have to fret
We’re here to make this Christmas your best one yet.

Then they all hugged him and he hugged them back
The Grinch was now happy – no more sad sack

And he knew that Christmas was more than just things
It was truly amazing. His heart started to sing.

And as he was singing he started to beam,
Because now he was part of Fidelity’s team.

Merry Christmas!

25 Customer Compliments

Fidelity On Call is kicking off its 25th Anniversary year and celebrating with all things “25.” We have been committed to quality since we started and are very happy to share just a few of our customer compliments with you:

1 We value Fidelity On Call and you are the ONLY agency that we will use. Our staff loves working with your nurses.

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2 You are our favorite agency.

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3 You are a miracle worker! (this was a comment to our recruiter).

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4 Your office is wonderful – I never have to worry that you will take care of me.

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5 You have the BEST nurses!

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6 You always have the right documentation and we depend on you to have it!

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7 We appreciate knowing you don’t hire anyone with a disciplined license.

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8 We encountered one of God’s special angels in your nurse. We will never forget her!

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9 Your nurses were outstanding. We applaud them and thank you for employing these fine nurses.

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10 You’re the bomb.com.

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11 If we have a problem or question with one of your nurses, we appreciate the manner in which you handle it.

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12 It’s nice to know you always have my back.

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13 Fidelity’s nurses have exceptional attitudes and are always willing to help out.

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14 Fidelity’s billing process is so simple.

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15 Your professional easy way of dealing with me and my staff is much appreciated.

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16 Your nurses were a fantastic help and our staff can’t stop talking about them!

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17 WOW! Your nurses’ care and kindness is shown by her smile and knowledge.

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18 Great teamwork! Your staff goes the extra mile to keep all our patients happy and well cared for.

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19 After having nurses from Fidelity On Call, we will only use you. You are the best!

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20 Fidelity’s OR nurses are very knowledgeable with great attitudes and skills. They worked well with everyone. I only wish they were our permanent employees!

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21 It is a pleasure to work with your nurses. They are ambitious and hard working.

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22 Your nurses have strong technical and clinical skills. They learn quickly and integrate well with our staff.

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23 I want you to know that all of your staff on my floor are very caring people.

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24 Wonderful – just wonderful. Thank you so much for helping us through a major crisis.

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25 I cannot express how very professional everyone in your office is when I call. They are very friendly, upbeat and efficient. Not only do you assign us great staff, but the staff in your office is second to none and just top notch. You make my job easy and enjoyable.

25 Employee Compliments

When Fidelity On Call started, our goal was simple – hire only those team members that we would trust to take care of our precious Grandma. All the seniors in our family have lived long lives – our grandmother was three weeks shy of 105 when she passed away. We still follow the same guideline today!

I have thought about traveling for a very, very long time. Now I wonder why I waited so long. I really love working for you!

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You are a great company to work for – you make me feel valued.

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3   This is the best job ever!

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4 I have worked for other agencies, but you are the best ever. I can trust everything you say.

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5 I love that you stalk me – no one stalks like you do!

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6 The insurance plan is great – I love the benefits including my 401k.

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7 I like working with other Fidelity nurses and realizing you really are picky.

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8 You are a great company to work for. You make me feel valued.

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9 Thank you for always listening to me when I have a situation I need to talk through.

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10 You are awesome!

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11 If I have a problem or question, I appreciate the manner in which you handle it.

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12 It’s nice to know you are always there for me.

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13 I really get into the contests and competitions. It is fun to try and win – and I have!

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14 I really like the new payroll process.

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15 The new ESS system is super. Glad you are on it for us.

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16 This is the most professional company I have worked for.

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17 I have never had a travel contract that was so thorough. Thank you!

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18 You did what you said you would do.

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19 No matter what time of day I call, you always sound upbeat.

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20 Before my assignment is done, you are already working with me for my next opportunity. I never feel unsure about what is next.

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21 I was so excited to get my gold mug in the mail! (Nurse had review with all “exceeds”)

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22 If I have a problem or question, I appreciate the manner in which you handle it.

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23 I could kiss her! (Stated after learning about the new insurance premium and deductible)

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24 I went to work for another travel company and could not wait for my assignment to end so I could come back to Fidelity. You just can’t be beat.

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25 After years of working for Fidelity, there is no way that I ever want to leave. I appreciate everything you do for me and there is no other company that I have been part of that has the values you do. It is important to me.