Our Team is Walking the WALK

Since our inception in 1994, our mission has never changed: to provide only the best in patient care. How do we know if our office team and our travel team are walking the walk?

Weekly, we have nurses that are achieving not only DAISY nominations, but also receiving DAISY Awards. The Daisy was somewhat elusive to travelers, however, we see our team acquiring these awards every week! The end of contract evaluations returned from our clients repeatedly show ABOVE average and/or EXCEEDS Expectations.

Many contain additional remarks on the quality, dependability, attitude and respect the hospital has for our nurse.  These comments are becoming more and more frequent which not only shows the strength of our travel team but also the hiring practices utilized by our recruiters to obtain “only the best.”

Of course, when a nurse’s contract is repeatedly extended (in many cases year after year), you know their performance is exceptional!

We have clients that rely solely on our company to provide the staffing they need. They love the ability to pick up the phone anytime – day or night, weekday or weekend – and know they will be able to speak to a person at our company.

We recently helped a client open a new unit. They called to thank us for making that opening even more successful than they had anticipated.  With the team we supplied them, they were able to open at full patient capacity.

Fidelity On Call has few openings in the home office and these usually occur because the company is growing and we need an additional team member. We have successfully hired in all departments this year.

With that said, we have office team members who have been with our company over a decade and a few over two decades. That says a lot.

Retention is important to our company. No employee should feel like they are just a number. Every person is valued. As we hire, we understand travelers come and go for a variety of reasons. But, we are always SOOO happy when they decide to come back – they choose us! Our recruiters and our entire company work very hard to ensure our travel team retention is just as high as our internal staff retention.

What Fidelity On Call knows for sure is a company is only as good as the people they employ. We could not be happier with that success. We strive to hire the best and treat our team the best.

Clearly our clients are reaping the rewards and we appreciate them sharing feedback with us. We look forward to continuing on our mission to hire only the best!

The History of Travel Nursing

Travel nursing has certainly become “trendy” with a larger percentage of the nursing population in the past couple of years.  Many nurses have left their staff jobs to become a part of this industry. Some because of the increased pay that has happened since 2020. This put the spotlight on a career path that has been around for the last 40 years.
Continue reading The History of Travel Nursing

Travel Nurse vs Staff Nurse

Comparing a travel nurse to a staff nurse is really like comparing an apple to an orange. Both are fruit, both are good for your health, but each still has differences.

TRAVEL NURSES:

✔ Enjoy the change in environment (typical change in assignments every 13 weeks; you may be offered to extend, or you can move onto the next location)
✔ Experienced in their nursing skills (travel nurses are not new graduates)
✔Adaptable (outside of showing a travel nurse the charting system and the lay of the land, travel nurses receive little orientation)
✔Exceptional interpersonal skills
✔Above average attendance records
✔Financially savvy to save for their own PTO/Vacation time and live a more flexible lifestyle
✔Flexible (you can choose the shifts you wish to work and the time off you want to take off)
✔Enjoys the perks of travel pay (competitive wages, tax free allowances)

STAFF NURSES:

✔Prefer to see the same nurses, techs, and providers day in and day (the only change is the patient)
✔Enjoys team meetings, unit committees
✔Likes a short or familiar commute to work
✔Typically receive lower pay but earn paid time off
✔Seniority matters

It is important when determining what is right for you, to always ensure you are choosing the right travel nurse agency to support you and/or the hospital that aligns with your mission in healthcare. Both offer several opportunities! Just remember you are never locked into one or the other. You have a career that has flexibility and opportunities.

We Believe in You

When we say we’ve got your back… WE TRULY have got your back.

I think we can all agree, that shifting the blame happens in all lines of work.  A lot of people have a hard time taking responsibility for their own mistakes, errors, or shortcomings. It takes an emotionally intelligent person to be able to say, “Hey I was wrong. That was my error. Perhaps I am the problem in this situation.” When emotional intelligence is lacking, shifting the blame happens. This happens in travel nursing also. In these crazy times it does seem to occur a little more often than we have seen in the past, however we react the same as we always have.

For example, something is happening on the unit you are working on, and you are getting the blame.  When that complaint comes to the office, we have a process and we do not veer from that process.

Complaint>Investigation>Resolution

Please know that we pride ourselves in the time and effort spent in every employee we hire. Something you may not know is we do not hire everyone that applies. We are very selective in our hiring process to ensure we find the right quality candidates who will honor our mission.  We also want to be a good employer match for those we hire. We believe in you and that is why we make the offer of employment to you. With that said, sometimes there is a complaint or a concern.

If there is a clinical concern:

Any clinical concerns are immediately reported to our Nurse Manager. Whether there is a medication error, charting error etc. the nurse manager is going to ask questions and investigate the documentation that may be provided. The nurse manager will reach out to the team member and ask questions. After investigating all sides of the situation, a resolution is then determined.

If there is a professional/personal issue:

Any professional/personal issues will be reported to your recruiter. When this happens, the following is done:

The recruiter is going to ask questions from the client regarding the complaint. The recruiter is going to reach out to you to share the concern/complaint and hear what you have to say about it. That recruiter will reach out to others to ask questions, if need be, investigate and get all sides of the story. A resolution is then determined and made.

In short, we believe in you unless proven otherwise

Calling in… When, Why, and Why Not?

Attendance is a very critical component in any industry. Healthcare is no different. Although, let’s face it, hospital policies have been wild and all over the place due to Rona. Attendance in travel nursing has always been paramount due to the fact that our travel nurses are considered the backup team. Now comes the pandemic. As our travelers were not allowed to work in the early stages of this novel virus, our clients were willing to pay for their time off. After two years things have changed.

So when do you call off?

The good old -fashioned advice never fails to be correct. Are you sick, truly sick?

  • Are you running a fever greater than 99.9?
  • Are you vomiting?
  • Are you making repeated trips to the bathroom for less than pleasant reasons?
  • Did you have a medical emergency?

These are just a few sure-fire reasons you should reach out to your recruiter and manager to call off to work.

What are unacceptable call offs?

Some days we just do not feel our best. We forge on because we are the backup team. Here are some “not great” examples for calling off to work:

  • Winter weather – We all have access to winter weather reports and road conditions. You should PLAN ahead for such events Leave early! Depending on your distance, this may be 30 minutes early or more

✔Ensure your car is in winter driving condition
✔Have proper winter travel supplies in your car
✔Communicate with your recruiter about housing options

  • Lack of Childcare

✔You as a traveler are the backup team member. You should have a backup for your childcare.
✔We have some facilities that allow our travelers to use their childcare resources.
✔Instead of calling off inquire with your recruiter or hospital manager if you can switch shifts/days

  • No Call No Show

✔Proud to report that this is not happening with our Fidelity On Call travelers, but we are hearing this from our clients regarding other travelers doing it (and regularly)! We thought it would be worth mentioning so that we continue with that perfect record.

In closing, calling off makes it tough on everyone involved. Yes, emergencies happen to us all. True emergencies and illness are not every week. Please always keep in close communication with your