We are celebrating our Golden Birthday on June 29, 2023. Fidelity On Call will be 29 years old having started in 1994!
When Fidelity was formed, we had one goal – provide the best of care for those we served. Since that time, we have never deviated from that goal.
We hire only the best – we call our travel team the ELITE TEAM. That is because we expect them to be the best. We thoroughly screen those who apply. They must have a discipline-free license, great references, and a background that shows they are quality.
It is also important that they become part of our team. Contracts are from 8-13 weeks. They could choose to leave us for another travel company or even to work directly. Although we can’t keep this from happening, we do many things to show them we are the best company to work for. Pay, bonuses and benefits are important, but we have found that professional respect and being there for them is just as important. We recognize them and give rewards – All Exceeds, Daisy Awards, Birthdays, Company Anniversaries, Nurses Week, Christmas, and even for remaining part of our team. If they have something happen in their life (birth, death, wedding), we acknowledge that. We have contests and create opportunities for them to be engaged. We also recognize them on a systematic basis. Plus, our recruiters personally know their team. They coach, counsel, encourage, and make sure our travel team members know we are in their corner as long as they are dedicated to doing their best. All this and more makes Fidelity On Call stand out from others.
We treat our travel team with respect and fairness. We treat our customers the same way. We prefer to work directly with them, but as independent facilities have been bought out to become part of large corporations, some of our customers work through VMS. In several instances, we have been successful in being “carved out” of VMS contracts and allowed to work directly. Repeatedly, we are told that we are the best. Fidelity On Call has always worked hard for our customers – and would never assign a traveler to a facility that was not an exact match for the opening. That simply means if the hospital needs a NICU nurse, that is what they will receive. They further appreciate that we never allow someone to start a contract without all the proper documentation, orientation, testing, and checks that go into making sure they are total quality. We have had numerous calls from facilities to tell us about something that just happened to them (and we could relate some hair-raising ones) to make sure we don’t do the same. We tell them we would never do that. Their response is always: “We should have known”. We have worked hard for our reputation and we would never sacrifice our commitment to quality.
With many companies it is all about the money. Our thought has always been if we do what is right by our customers and our employees the money will follow.
Fidelity On Call couldn’t do what it does without a dedicated internal team. Once again, we treat our office team with respect and fairness. We also reward them for the job they do and provide them with great benefits. Our senior team has been with Fidelity for over 15 years. Others in the company for 7 years or longer.
Fidelity On Call applied for certification with the Joint Commission the year they opened it up to travel companies. This requires additional reporting and auditing, but we gladly do it and proudly display the Gold Seal. The State of Illinois has passed legislation that requires an abundance of reporting in order to maintain our Labor License. Our team has all the systems in place to accomplish this as seamlessly as possible.
Twenty-nine years in business on June 29! Much has changed over that time. But, we also know there is so much more than can be done. We look forward to what the next 29 years may bring!
