Tag: nurses

Our Team is Walking the WALK

Since our inception in 1994, our mission has never changed: to provide only the best in patient care. How do we know if our office team and our travel team are walking the walk?

Weekly, we have nurses that are achieving not only DAISY nominations, but also receiving DAISY Awards. The Daisy was somewhat elusive to travelers, however, we see our team acquiring these awards every week! The end of contract evaluations returned from our clients repeatedly show ABOVE average and/or EXCEEDS Expectations.

Many contain additional remarks on the quality, dependability, attitude and respect the hospital has for our nurse.  These comments are becoming more and more frequent which not only shows the strength of our travel team but also the hiring practices utilized by our recruiters to obtain “only the best.”

Of course, when a nurse’s contract is repeatedly extended (in many cases year after year), you know their performance is exceptional!

We have clients that rely solely on our company to provide the staffing they need. They love the ability to pick up the phone anytime – day or night, weekday or weekend – and know they will be able to speak to a person at our company.

We recently helped a client open a new unit. They called to thank us for making that opening even more successful than they had anticipated.  With the team we supplied them, they were able to open at full patient capacity.

Fidelity On Call has few openings in the home office and these usually occur because the company is growing and we need an additional team member. We have successfully hired in all departments this year.

With that said, we have office team members who have been with our company over a decade and a few over two decades. That says a lot.

Retention is important to our company. No employee should feel like they are just a number. Every person is valued. As we hire, we understand travelers come and go for a variety of reasons. But, we are always SOOO happy when they decide to come back – they choose us! Our recruiters and our entire company work very hard to ensure our travel team retention is just as high as our internal staff retention.

What Fidelity On Call knows for sure is a company is only as good as the people they employ. We could not be happier with that success. We strive to hire the best and treat our team the best.

Clearly our clients are reaping the rewards and we appreciate them sharing feedback with us. We look forward to continuing on our mission to hire only the best!

The History of Travel Nursing

Travel nursing has certainly become “trendy” with a larger percentage of the nursing population in the past couple of years.  Many nurses have left their staff jobs to become a part of this industry. Some because of the increased pay that has happened since 2020. This put the spotlight on a career path that has been around for the last 40 years.
Continue reading The History of Travel Nursing

We’ve Got Your Back

So often in life people are prone to state the negative vs saying something positive. How true in our business. Most customers don’t call to say – “Your nurses were amazing today;” or a nurse say, “I so appreciate what the office does for me.” So imagine our surprise when we recently received overwhelming praise from both our customers and our nurses on our office team within a matter of days. It felt wonderful . . . that is what we work for! But, it got us thinking. How important is it that we’ve got your back?

At Fidelity On Call, we do this for both our customers and our elite team of nurses. It is our mission in action.

If you are a facility and have any questions, we want to answer them. We also don’t just assign someone to your facility. We remain actively involved in the job they are doing.

If something is not right, we want to know. If we receive a negative comment or report, we don’t just file it. We call our nurse to discuss the situation with them. We need their input before we make a decision. Sometimes, we have to say that the nurse is not our quality (for whatever reason) and terminate them. If, however, there is more to the story, we will communicate back with the hospital and discuss the course of action. We never hear a negative without thoroughly checking it out – our customers and our nurses are always in the communication loop, because we’ve got your back.

We also don’t repeatedly have a nurse problem and just assign them to another facility. We know this is a standard practice with some companies – but not Fidelity. We will remain true to our mission and to our customers. It is counterproductive to simply put a problem nurse into another hospital.

Our employees know their attendance, willingness to work with our customers and be flexible, having a good attitude and showing off their abilities are all very important to our customers and their success, the success of your team and delivering the best in patient care. That is what we work for. When we receive a customer call that talks about our quality, what a great nurse we sent, or how they love (nurse name) and want them to stay for another contract, it energizes us.

Now, when it comes to our nurses, we work every day to make sure your know that we’ve got your back. Of course, we properly assign you – you know, in advance, exactly what you are agreeing to do at the hospital. More than likely, you have been interviewed by the hospital so you can ask any questions you might have regarding your assignment.

Your contract spells out exactly what we agreed to and we will not deviate from it. You will receive the rate of pay, tax-free allowance, bonus and days off we committed to and you accepted.

If you have a problem, we are on it for you. But, we don’t just stop there. Our internal team lets you know when you have a physical, TB, CPR or other documentation that is up for renewal. Our Accounting Department even calls if you don’t have your documentation in for a paycheck to be cut.

We can’t find another company that does that.

We send recognition cards with premiums for good reviews. We never forget a birthday or anniversary. We host contests to make participating fun! And, when it comes to benefits, we work hard to provide our team with the best health care around while working to make sure that the premiums don’t become unaffordable. We also strive to keep your deductible low. We are committed to making sure you know what a valuable part of our team you are.

So, when we had a series of appreciative comments, we were overjoyed. Here is one: “I want to thank the AMAZING support group that has hired, supported, and put up with me the last two years. Thank you all for your unending patience on every phone call, your lack of condemnation on consistently late time cards (I’m working on it, I promise), and for the simple fact I know if there is ever an issue in my professional career I have a group of powerful women who will support me no holds barred as long as I’m honest and returning the favor by supporting and correctly representing Fidelity On Call. Nursing is hard, it just is, but it is made so much easier by working for all of you.”

Yes, we’ve got your back. And, we really, really feel special when our customers and team members have a positive experience.