Our Team is Walking the WALK

Since our inception in 1994, our mission has never changed: to provide only the best in patient care. How do we know if our office team and our travel team are walking the walk?

Weekly, we have nurses that are achieving not only DAISY nominations, but also receiving DAISY Awards. The Daisy was somewhat elusive to travelers, however, we see our team acquiring these awards every week! The end of contract evaluations returned from our clients repeatedly show ABOVE average and/or EXCEEDS Expectations.

Many contain additional remarks on the quality, dependability, attitude and respect the hospital has for our nurse.  These comments are becoming more and more frequent which not only shows the strength of our travel team but also the hiring practices utilized by our recruiters to obtain “only the best.”

Of course, when a nurse’s contract is repeatedly extended (in many cases year after year), you know their performance is exceptional!

We have clients that rely solely on our company to provide the staffing they need. They love the ability to pick up the phone anytime – day or night, weekday or weekend – and know they will be able to speak to a person at our company.

We recently helped a client open a new unit. They called to thank us for making that opening even more successful than they had anticipated.  With the team we supplied them, they were able to open at full patient capacity.

Fidelity On Call has few openings in the home office and these usually occur because the company is growing and we need an additional team member. We have successfully hired in all departments this year.

With that said, we have office team members who have been with our company over a decade and a few over two decades. That says a lot.

Retention is important to our company. No employee should feel like they are just a number. Every person is valued. As we hire, we understand travelers come and go for a variety of reasons. But, we are always SOOO happy when they decide to come back – they choose us! Our recruiters and our entire company work very hard to ensure our travel team retention is just as high as our internal staff retention.

What Fidelity On Call knows for sure is a company is only as good as the people they employ. We could not be happier with that success. We strive to hire the best and treat our team the best.

Clearly our clients are reaping the rewards and we appreciate them sharing feedback with us. We look forward to continuing on our mission to hire only the best!

Our Mission at Fidelity On Call

As we celebrate 25 years in business, Fidelity On Call has realized that our mission statement – established in 1994 – is the tool that has kept us on target and grounded.

Our Mission to Provide the Best of Care

When we started, we knew that we wanted to always “provide the best of care to those that we served.” To us it meant when we hired anyone – whether they worked in the office or in the field – they must share that mission. We wanted to be proud of the staff members we sent into our customer’s facilities. We thoroughly vet, test, train, and assign our team members.

Every time we hired someone, we asked ourselves the question – would we allow you to care for our precious grandmother who had lived to within three weeks of 105? Easy question . . . easy answer . . . both then and now.

Additionally, we wanted our office team to be totally committed to providing our customers the best service and to make sure our nurses had a great experience working for our company. From what we hear from the field, we have done exactly that.

Throughout our history, there have been times that we were required to make a decision or consider a policy change. As all of our team members know, we never hire a nurse with a disciplined license.

There was a point where we started to wonder about that decision because we had a nurse with wonderful references whose license had been disciplined for student loan debt. We asked ourselves, why not break our policy? What would it matter? It seemed a small matter as it had eventually been paid.

But, the more we thought about it, the more we realized that we would question ourselves every time we looked at a nurse with a disciplined license and our hires would then be subjective.

Not a firm stance. So, we went back to our mission statement, and decided that our quality standards dictated that we stood firm on our decision. And, we discovered that not only do our hospitals like that stance but so does our team of elite nurses.

Now, when we hear our team tell us they are proud to be connected to a company that has such a strong stance, we know that our mission has continued to lead us to those quality nurses and office professionals that we want to hire.