25 Lessons Learned

After being in business for 25 years, we’ve learned a lot! Here are some of the lessons learned about travel nursing that have stood the test of time.

1 Not every great nurse makes a great traveler.

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2 Not all travel nurses make great Fidelity On Call travel nurses.

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3 Trust only those who have proven to be trustworthy.

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4 Never hire someone whose first concern is the amount of money they will make.

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5 Always do the right thing. . . it will reap rewards.

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6 It is our job to knock on doors – we cannot MAKE them open.

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7 Don’t work with customers who won’t pay their bills without being hounded. It wears you out and they are using you.

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8 You cannot be all things to all people. Be targeted . . stay on your mission.

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9 Don’t staff at facilities that don’t share your mission. When we care and they don’t, it just burns our employees out.

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10 There are external factors that affect your business. Just keep targeted, continually research, change what needs changing, grow, and update.

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11 If you hire a staff member that complains about everything, it is not worth the energy it takes to keep them on board.

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12 Don’t take things too personally. Potential customers and nurses say no, they leave, they don’t always behave as we would like. Ultimately we cannot control them. We are only responsible for the way we react.

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13 Lies will always be found out. We have had employees who gave excuses for not being at work or failed to tell the truth about an event at their assigned facility. Needless to say, the real reason is always revealed. It is just better to say what is happening and deal with the facts.

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14 Sometimes you have to wait a long time to see your efforts pay off. Be patient. Don’t lose hope.

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15 Treat your employees fairly. Never break a promise.

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16 If someone is motivated by greed, they are not the right person for the job.

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17 Communication is the essence of every good business. And, your employees need to be good communicators – to our customers, while in the hospital and as a member of our team.

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18 When an employee thinks the grass is greener on the other side, let them go and find out.

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19 Continually invest in your business.

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20 Not all business is good business. It is okay to walk away from a customer.

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21 Agencies that are not reliable or honest don’t last. Eventually the word gets out.

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22 When in doubt – check it out (compliance issues). Documentation can be forged!

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23 Life is easier when you hire good people.

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24 You might not be the biggest company, but you can stand apart from others with your quality and integrity.

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25 Never, never, never give up – good advise from Winston Churchill.

25 New Year’s Resolutions

Fidelity On Call has reached its 25th Anniversary year and we are celebrating with all things “25.” As we get ready to begin a new year, here are 25 resolutions we encourage travel nurses to consider:

1 I will take care of myself this year as proactively as I take care of my patients and customers.

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2 I will not let the little stressors of life upset me.

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3 I will be more patient when driving.

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4 I will treat myself to fresh new work shoes.

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5 I will pack a healthy lunch instead of eating out.

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6 I will go for a walk every day for at least 20 minutes.

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7 I will stay on top of my car maintenance – oil changes, tires, service appointments.

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8 I will laugh more and and enjoy each day that has been given to me.

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9 I will not hang out with negative people who drag me down.

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10 I will have REAL conversations and not rely on texting, messaging and more to interact with friends, family and work.

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11 I will watch less TV and instead read a book, work on a hobby, etc.

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12 I won’t let other people’s attitudes at work pull me down.

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13 I will not gossip. It is counter productive.

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14 I will plan better so I don’t always have to be in a rush.

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15 I will give up smoking.

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16 I will make sure that my health documentation and other annual responsibilities are promptly handled.

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17 I will say yes more. I will say no more.

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18 My self-talk will be like a friend talking with me and not negative or a put-down.

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19 I will not procrastinate or wait until the last minute to accomplish a task or assignment.

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20 I will drink less or not at all.

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21 I will learn to let go of grudges and forgive others. By forgiving them, I give myself a gift.

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22 I will spend less time on social media and more time interacting with my family and friends.

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23 I will overcome a fear that I have. For example, if I am afraid of heights or public speaking, I will be proactive on working through my fear.

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24 I will gain control over my feelings so I can think with a level head.

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25 I will volunteer more and give more to charity.

25 Customer Compliments

Fidelity On Call is kicking off its 25th Anniversary year and celebrating with all things “25.” We have been committed to quality since we started and are very happy to share just a few of our customer compliments with you:

1 We value Fidelity On Call and you are the ONLY agency that we will use. Our staff loves working with your nurses.

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2 You are our favorite agency.

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3 You are a miracle worker! (this was a comment to our recruiter).

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4 Your office is wonderful – I never have to worry that you will take care of me.

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5 You have the BEST nurses!

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6 You always have the right documentation and we depend on you to have it!

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7 We appreciate knowing you don’t hire anyone with a disciplined license.

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8 We encountered one of God’s special angels in your nurse. We will never forget her!

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9 Your nurses were outstanding. We applaud them and thank you for employing these fine nurses.

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10 You’re the bomb.com.

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11 If we have a problem or question with one of your nurses, we appreciate the manner in which you handle it.

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12 It’s nice to know you always have my back.

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13 Fidelity’s nurses have exceptional attitudes and are always willing to help out.

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14 Fidelity’s billing process is so simple.

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15 Your professional easy way of dealing with me and my staff is much appreciated.

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16 Your nurses were a fantastic help and our staff can’t stop talking about them!

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17 WOW! Your nurses’ care and kindness is shown by her smile and knowledge.

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18 Great teamwork! Your staff goes the extra mile to keep all our patients happy and well cared for.

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19 After having nurses from Fidelity On Call, we will only use you. You are the best!

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20 Fidelity’s OR nurses are very knowledgeable with great attitudes and skills. They worked well with everyone. I only wish they were our permanent employees!

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21 It is a pleasure to work with your nurses. They are ambitious and hard working.

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22 Your nurses have strong technical and clinical skills. They learn quickly and integrate well with our staff.

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23 I want you to know that all of your staff on my floor are very caring people.

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24 Wonderful – just wonderful. Thank you so much for helping us through a major crisis.

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25 I cannot express how very professional everyone in your office is when I call. They are very friendly, upbeat and efficient. Not only do you assign us great staff, but the staff in your office is second to none and just top notch. You make my job easy and enjoyable.

Travel Nurse Stories: It Can Be a Money Game

“I can’t believe they reassigned a nurse that diverted drugs!”

There are many consequences to having recruiters that must beat quotas and, more than once, we have been made aware of a nurse not being terminated who made a serious mistake.

Now, that’s not to say their travel assignment at the hospital didn’t end, but rather that their travel company chose to keep them in their employ and to even reassign them.

Why would this ever happen?

The traveling nurse money game

Under the rules and regulations all travel nursing companies operate under, we are required to report a nurse who diverts drugs, makes a serious drug error, abuses a patient, falsifies a document, etc. to the proper agencies.

However, the turnaround time for investigation means that the nurse can work at least another contract before his/her license is disciplined.

Simply put, it is a money game and we don’t play it. Fidelity On Call would never reassign a nurse that was reported for one of the reasons outlined.

We do what is right for our company and for the customers. Ultimately, by doing this, we are continuing to provide the very best of care for those patients whose lives we impact.

We take a different angle

Our team at Fidelity On Call feels pressure, too. However, we look at it from a different angle.

Our customer has called us to fill a certain nursing position in their hospital. We are responsible for providing the best person possible to fill that opening – one who is a skills match and who has the right attitude to provide the best in patient care.

As a top-quality nurse, when you look around at the other members of your travel team, don’t you want to be proud of them and the company you represent?

Yes, we want to take care of our customers. But, it can never be at the expense of quality patient care.

Want to see how your recruiter stacks up? Download our free cheat sheet – Substandard Recruiters versus Good Recruiters: How to Spot the Difference

Travel Nurse Stories: I Think They Recruit Anyone

“When I arrived for my assignment, I was surprised at some of the other nurses that represented my company.”

Many travel nurse recruiters are mandated to recruit a certain number of nurses each month. Sometimes, this leads to a lack of quality.

Why?

Because, as a recruiter, they are pressured to fill positions or face losing their job.
Consequently, the focus is on the wrong thing.

At Fidelity On Call, we have received calls from our hospital customers telling us that they have been sent a nurse (from another travel company) with the wrong skill set or one who failed to show for their assignment or who has forged documentation and the list goes on.

When you think through to the end result of these examples, the patient could not have received the proper care. And, isn’t that what we should be there for?

Fidelity On Call carefully assigns our nurses to ensure they are a skills match. All documentation is complete and thoroughly checked. We check past history and what their supervisors have to say about their job performance. We won’t just “fill an assignment.”

Want to see how your recruiter stacks up? Download our free cheat sheet – Substandard Recruiters versus Good Recruiters: How to Spot the Difference