When we say we’ve got your back… WE TRULY have got your back.
I think we can all agree, that shifting the blame happens in all lines of work. A lot of people have a hard time taking responsibility for their own mistakes, errors, or shortcomings. It takes an emotionally intelligent person to be able to say, “Hey I was wrong. That was my error. Perhaps I am the problem in this situation.” When emotional intelligence is lacking, shifting the blame happens. This happens in travel nursing also. In these crazy times it does seem to occur a little more often than we have seen in the past, however we react the same as we always have.
For example, something is happening on the unit you are working on, and you are getting the blame. When that complaint comes to the office, we have a process and we do not veer from that process.
Complaint>Investigation>Resolution
Please know that we pride ourselves in the time and effort spent in every employee we hire. Something you may not know is we do not hire everyone that applies. We are very selective in our hiring process to ensure we find the right quality candidates who will honor our mission. We also want to be a good employer match for those we hire. We believe in you and that is why we make the offer of employment to you. With that said, sometimes there is a complaint or a concern.
If there is a clinical concern:
Any clinical concerns are immediately reported to our Nurse Manager. Whether there is a medication error, charting error etc. the nurse manager is going to ask questions and investigate the documentation that may be provided. The nurse manager will reach out to the team member and ask questions. After investigating all sides of the situation, a resolution is then determined.
If there is a professional/personal issue:
Any professional/personal issues will be reported to your recruiter. When this happens, the following is done:
The recruiter is going to ask questions from the client regarding the complaint. The recruiter is going to reach out to you to share the concern/complaint and hear what you have to say about it. That recruiter will reach out to others to ask questions, if need be, investigate and get all sides of the story. A resolution is then determined and made.
In short, we believe in you unless proven otherwise
