When working for a travel healthcare agency, it’s important to find one that truly cares about the success and well-being of their employees.
At Fidelity On Call, we are always looking for ways to develop and invest in our team. In this video, Carla Edwards shares ways we do that, from continuing education, incentives bonuses, and more.
Want to learn more about all we can offer you? Send us a message!
We are celebrating our Golden Birthday on June 29, 2023. Fidelity On Call will be 29 years old having started in 1994!
When Fidelity was formed, we had one goal – provide the best of care for those we served. Since that time, we have never deviated from that goal.
We hire only the best – we call our travel team the ELITE TEAM. That is because we expect them to be the best. We thoroughly screen those who apply. They must have a discipline-free license, great references, and a background that shows they are quality.
It is also important that they become part of our team. Contracts are from 8-13 weeks. They could choose to leave us for another travel company or even to work directly. Although we can’t keep this from happening, we do many things to show them we are the best company to work for. Pay, bonuses and benefits are important, but we have found that professional respect and being there for them is just as important. We recognize them and give rewards – All Exceeds, Daisy Awards, Birthdays, Company Anniversaries, Nurses Week, Christmas, and even for remaining part of our team. If they have something happen in their life (birth, death, wedding), we acknowledge that. We have contests and create opportunities for them to be engaged. We also recognize them on a systematic basis. Plus, our recruiters personally know their team. They coach, counsel, encourage, and make sure our travel team members know we are in their corner as long as they are dedicated to doing their best. All this and more makes Fidelity On Call stand out from others.
We treat our travel team with respect and fairness. We treat our customers the same way. We prefer to work directly with them, but as independent facilities have been bought out to become part of large corporations, some of our customers work through VMS. In several instances, we have been successful in being “carved out” of VMS contracts and allowed to work directly. Repeatedly, we are told that we are the best. Fidelity On Call has always worked hard for our customers – and would never assign a traveler to a facility that was not an exact match for the opening. That simply means if the hospital needs a NICU nurse, that is what they will receive. They further appreciate that we never allow someone to start a contract without all the proper documentation, orientation, testing, and checks that go into making sure they are total quality. We have had numerous calls from facilities to tell us about something that just happened to them (and we could relate some hair-raising ones) to make sure we don’t do the same. We tell them we would never do that. Their response is always: “We should have known”. We have worked hard for our reputation and we would never sacrifice our commitment to quality.
With many companies it is all about the money. Our thought has always been if we do what is right by our customers and our employees the money will follow.
Fidelity On Call couldn’t do what it does without a dedicated internal team. Once again, we treat our office team with respect and fairness. We also reward them for the job they do and provide them with great benefits. Our senior team has been with Fidelity for over 15 years. Others in the company for 7 years or longer.
Fidelity On Call applied for certification with the Joint Commission the year they opened it up to travel companies. This requires additional reporting and auditing, but we gladly do it and proudly display the Gold Seal. The State of Illinois has passed legislation that requires an abundance of reporting in order to maintain our Labor License. Our team has all the systems in place to accomplish this as seamlessly as possible.
Twenty-nine years in business on June 29! Much has changed over that time. But, we also know there is so much more than can be done. We look forward to what the next 29 years may bring!
Technology is always changing, making it easier to be connected today more than ever before. But is your recruiter available to you? In this video, Kellie Short, General Sales Manager and Sr. Recruitment Specialist, shares what to look at when reviewing a recruiter.
At Fidelity On Call, we believe your recruiter should be accessible, have your back, be your biggest cheerleader, and give you the foundation to be the best version of you. Watch to learn more.
If you’d like to reach out to one of our recruiters, please feel free to send us a message. We’re here to help you get started!
The differences between travel healthcare pay and staff pay have long been discussed. But more so recently due to the rapid way travel pay went up and now is returning to a new normal range. Many travelers are upset as they feel the lowering of rates is a direct reflection of their work performance, skill set, etc. Nothing could be any further from the truth.
Travel healthcare pay has always been determined by contracted bill rates that are negotiated with either the Vendor Management company and hospital or the hospital directly. The rates are determined by supply and demand, industry standards, and geographic area.
They also vary based on specialties. How the travelers pay is then computed from the specific bill rate is: travel distance, meal allowance, mileage allowances, housing allowances and then the hourly rate. There are lots of factors involved as it is not a one size fits all approach. Rates are not determined by any specific nurse going into that position. The bill rate is determined prior to the need ever getting placed with the agency or vendor. Whether that traveler has been there for one contract or 13 contracts, that travelers pay is not an individually made decision.
Staff pay used to be based on seniority, tenure on the job, performance etc. Seemingly hospitals’ standards for pay packages have changed greatly as well. We have seen nurses with one year being offered staff job pay packages which are the same as a nurse with 15 years of experience on the same job. While in the past staff job performance and tenure would rate pay, that does not seem to be the case now.
Our best definition of a traveler’s success has never been defined by pay. In fact, we don’t believe you should determine your worth by money. In the travel nurse industry, money comes and goes and while we understand its importance at the end of the day, one’s pay does not determine who one is as a person or better yet how they are as a healthcare provider. After all, we have all worked with someone who has been paid higher than us, that was not as knowledgeable or as good. Being asked to extend, or being invited back to a facility to help again, are two ways healthcare providers can know they have been a successful traveler.
In addition, notes of appreciation from your employer of appreciation, or above expectation contract evaluations, are other ways, we at Fidelity On Call feel that our team is valued and appreciated. Moreover, you need to determine that your worth is not based on a dollar sign. Your worth is so much more than that.
Whether you want to look at being a travel nurse or travel allied health professional, or if you’re a facility looking to find a supplemental health care agency in the state of Illinois, there are important things to consider when reviewing, including: The stability of the company, the financial stability of the company, its reputation in the industry, and contract policy. In this video, Kellie Short, General Sales Manager shares how Fidelity On Call meets those criteria.
Fidelity On Call is a medical staffing company whose reputation and commitment to quality have caused it to grow rapidly.
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